arc LockIn REFUND POLICY

Effective date: August 1, 2026 This Refund Policy explains how refunds are handled for arc LockIn subscriptions purchased through the web checkout. 1. Web subscriptions Web subscriptions are processed through Paddle, our payment provider. Paddle is the merchant of record and handles payment receipts, taxes, cancellations, and refunds for web purchases. Refund requests may be submitted through the receipt or subscription-management link provided by Paddle, or by contacting hello@arclockin.com with the account email and transaction details. 2. Request timing Please contact us as soon as possible if you believe a charge was made in error, a duplicate charge occurred, or the service was not made available after payment. We review requests individually and may ask for information needed to locate the transaction. 3. Mobile purchases Purchases made through the Apple App Store or Google Play are governed by the refund rules and request process of the store where the purchase was completed. arc LockIn cannot issue refunds for a store transaction directly. 4. Cancellation Cancelling a subscription stops future renewals. Unless a refund is approved, access normally remains available through the paid billing period. Deleting an account does not automatically refund a completed transaction. 5. Contact Refund questions: hello@arclockin.com